Refund Policy with Satisfaction Guarantee and Money-Back Guarantee
At Knight Mediations, we are committed to providing our customers with world-class webinars and professional development experiences. Our goal is to ensure your complete satisfaction with the quality of our services. If, for any reason, you are not satisfied with your webinar or professional development course, we have a robust refund policy in place to address your concerns.
1. Satisfaction Guarantee:
We understand that not every webinar or professional development program is suitable for every participant. That's why we offer a Satisfaction Guarantee that allows you to request a refund within 90 days from the completion of the program if you are not fully satisfied with your experience. Here's how it works:
2. Money-Back Guarantee:
We stand by the quality of our services and believe in the value they bring to our clients. If, after attending the entire webinar or completing the professional development program, you are not satisfied, we offer a No-questions-asked Money-Back Guarantee.
3. Refund Process:
To request a refund, please follow these steps:
- Contact our Support Team: Within 90 days from the completion of the webinar or professional development program, contact our dedicated support team at knightmediations@gmail.com with Refund Request and the program name in the subject line.
- Return Materials: If applicable, you may need to return any physical materials or resources provided during the program, as specified by our support team.
- Refund: Once we process your refund request, you will receive it within 30 days.
4. Refund Eligibility:
Please note that to be eligible for a refund under our Money-Back Guarantee:
- You must have attended the entire webinar or completed the entire professional development program.
- You must request a refund within 90 days from program completion.
5. Exceptions:
Our Satisfaction Guarantee and Money-Back Guarantee do not apply under the following circumstances:
- Refund requests made beyond the specified 90-day timeframe.
- Duplicate or fraudulent refund requests.
6. Customer-Centric Approach:
At Knight Mediations, we prioritize excellent customer service and strive to address your concerns in a timely and fair manner, that is why we have a no-questions-asked money-back guarantee. Our aim is not just to offer refunds but to continuously improve our programs based on your feedback.
7. Contact Us:
If you have any questions, or concerns, or wish to initiate a refund request, please reach out to our dedicated support team at knightmediations@gmail.com.
At Knight Mediations, we are committed to your satisfaction and stand by the quality of our services. We value your trust in us and look forward to serving you with excellence in every interaction.
Thank you for choosing Knight Mediations for your webinar and professional development needs.
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